Service Level Agreement

Nextgen Group’s Service Level Agreement formalises the commitment that we make to our customers and defines the customer experience to be delivered by our operational policies, practices and tools. Our promise is to deliver service that would be considered as an industry benchmark for excellence, and to underpin customer decisions to commit repeat and ongoing business.

Our service commitment to you encompasses:

  • Reliability: A standard to which you can depend on.
  • Communications: Timely, concise, relevant and anticipating your needs
  • Accountability: At all levels – issue ownership through to completion
  • Effectiveness: Quiet achievers – you should not notice us doing our job effectively
  • Billing Accuracy: We strive for accuracy, openness and rapid dispute resolution
  • Conduct: Always ethical and professional

For more information download the Service Level Agreement.