Nextgen’s Managed Router Service (MRS) allows you to outsource design, implementation, management and maintenance of your Wide Area Network (WAN) infrastructure.
The MRS offering is designed and supported utilising time tested tools, systems, processes and procedures that incorporate:
Nextgen’s MRS product uses industry best practices to deliver the highest quality of service management. Nextgen operates a 24x7x365 Service Management Centre (SMC) that monitors the national MRS network infrastructure. It is backed up by four levels of support staff that include a call centre, Layer 2 (Ethernet) and Layer 3 (IP) engineers, MRS subject matter experts and a national team of technicians providing on-site work.
Nextgen MRS covers all aspects of an outsourced service while providing flexibility in selecting various components required by your business. The combinations of available service components include:
Nextgen will consult with you to offer a management solution that best fits your business needs.
Nextgen MRS is designed to meet your current and future business needs.
With network management in safe hands, you are free to focus on your core business.
Nextgen proactively monitors, identifies and diagnoses infrastructure issues to expedite restoration and reduce downtime impact to your business.
Nextgen’s Service Management Centre operates 24x7x365 providing a single interface for support and management of your Nextgen network.