Managed Router Service

Nextgen’s Managed Router Service (MRS) provides professionally managed and maintained WAN infrastructure at your sites. You are free to focus on your core business, with the knowledge that your network performance is being constantly monitored and optimised.


Nextgen’s Managed Router Service (MRS) allows you to outsource design, implementation, management and maintenance of your Wide Area Network (WAN) infrastructure.

The MRS offering is designed and supported utilising time tested tools, systems, processes and procedures that incorporate:

  • Professional services such as design and installation,
  • A management and monitoring service,
  • Network equipment supply and maintenance.

Features and Benefits

Best practice

Nextgen’s MRS product uses industry best practices to deliver the highest quality of service management. Nextgen operates a 24x7x365 Service Management Centre (SMC) that monitors the national MRS network infrastructure. It is backed up by four levels of support staff that include a call centre, Layer 2 (Ethernet) and Layer 3 (IP) engineers, MRS subject matter experts and a national team of technicians providing on-site work.

Tailored solutions

Nextgen MRS covers all aspects of an outsourced service while providing flexibility in selecting various components required by your business. The combinations of available service components include:

  • Equipment may be either supplied by you or Nextgen
  • Lease or purchase of network equipment supplied by Nextgen
  • Secure bundle (where the solution includes an internet connection) or Non-Secure bundle (where the solution does not include an internet connection)
  • Manage, monitor and maintain your WAN including the network equipment.

Nextgen will consult with you to offer a management solution that best fits your business needs.

Service Options

Key features

  • End-to-end monitoring and performance management
  • Security and change management
  • Design, delivery and commissioning
  • Equipment supply and maintenance
  • Flexible finance options

Key benefits

Flexible and scalable

Nextgen MRS is designed to meet your current and future business needs.

Increased productivity

With network management in safe hands, you are free to focus on your core business.

Business continuity

Nextgen proactively monitors, identifies and diagnoses infrastructure issues to expedite restoration and reduce downtime impact to your business.

Single point of contact

Nextgen’s Service Management Centre operates 24x7x365 providing a single interface for support and management of your Nextgen network.