Digital channels have revolutionised the way we deal with customers and the value and importance of great customer service. We can now talk to our customers using multiple online channels that provide synchronous and continuous communications.
In these days of digital disruption, most businesses recognise the importance of change when it comes to staying competitive. Staying abreast of developments in technology and new business applications can be a daunting task – and yet, that is exactly what your customers expect.
While you can’t prepare for every possibility, you can take measures to ensure that your business is resilient enough to survive the most likely disruptions - this preparation will keep you operational until full function can be restored.
It can be very difficult to get the traction needed to address ‘potential’ problems when there are so many other current business problems or issues to address. Dealing with potential problems tends to get short shrift – forever being pushed down the seemingly endless list of priorities until they are effectively in stasis.
Having a FIFO workforce is one way to address some of the specific challenges posed by remote mining operations. But a FIFO workforce has very particular and important needs. Having fast, reliable network infrastructure is key to addressing some of the associated issues, and enables technology to answer a particularly human problem.
At the recent BlackHat conference this year, a researcher from a Spanish security firm displayed a proof of concept where he was able to literally perform cyber attacks from space. By hacking the signals coming from satellite Internet, he was able to anonymize his Internet traffic, access private systems and perform man-in-the-middle attacks to spoof requested web pages.
Mining Oil and Gas companies are increasingly dependent on bus technology and need the confidence of state-of-the-art facilities to support digital initiatives.
Change can be hard, but some decisions are easy when you have the right information. Sometimes the need for technological change in an organisation is obvious.
Yet again, Data Analytics and Business Intelligence are at the top of the CIO’s agenda for 2015. Big Data and Internet of Things are also on the radar for many organisations.