Digital channels have revolutionised the way we deal with customers and the value and importance of great customer service. We can now talk to our customers using multiple online channels that provide synchronous and continuous communications.
Regardless of what flavour of computer server, data storage or management you choose – private cloud, public cloud, co-location, managed hosting – it all requires specialist skills, specialist knowledge, and dedicated facilities and management.
As we head into one of the strongest El Ninos since records began, with predictions of drier and warmer than usual conditions across Eastern Australia, it’s a good time to assess your organisation’s disaster recovery and business continuity readiness.
While you can’t prepare for every possibility, you can take measures to ensure that your business is resilient enough to survive the most likely disruptions - this preparation will keep you operational until full function can be restored.
It can be very difficult to get the traction needed to address ‘potential’ problems when there are so many other current business problems or issues to address. Dealing with potential problems tends to get short shrift – forever being pushed down the seemingly endless list of priorities until they are effectively in stasis.
At the recent BlackHat conference this year, a researcher from a Spanish security firm displayed a proof of concept where he was able to literally perform cyber attacks from space. By hacking the signals coming from satellite Internet, he was able to anonymize his Internet traffic, access private systems and perform man-in-the-middle attacks to spoof requested web pages.
If the analyst forecasts are true, we’re about five years away from full-scale transformational changes to the way most businesses operate. These changes will make having access to scalable, agile, reliable networking and compute systems, absolutely necessary. Changes are coming - will you be ready?
Your organisation is a collection of people, processes, systems and various other resources. These different parts of your organisation collaborate every day to interact and facilitate your operations and work cooperatively towards your larger business goals.
Change can be hard, but it’s better when you choose it, rather than having it forced upon you. Times might be tough for miners at the moment, but while commodity prices are currently historically low, these pricing fluctuations and cycles are par for the course. It’s important to remember that demand for energy, however, continues to grow.