Managed Router Service

Nextgen Group’s Managed Router Service (MRS) provides professionally managed and maintained WAN infrastructure at the customer site. Your company is free to focus on core business with the knowledge that your network design, performance and availability are optimised.

Category:

Nextgen Group’s Managed Router Service (MRS) allows customers to outsource design, implementation, management and maintenance of their Wide Area Network (WAN) infrastructure.

The MRS offering is designed and supported utilising time tested tools, systems, processes and procedures that incorporate:

• Professional services including design and installation,
• Management and monitoring service,
• Network equipment supply and maintenance.

Best practice

Nextgen Group’s MRS product uses industry best practices to deliver the highest quality of service management.Nextgen Group operates a 24x7x365 Service Management Centre (SMC) that monitors the national MRS network infrastructure. It is backed by four levels of support staff that includes a call centre, Layer 2 (Ethernet) and Layer 3 (IP) engineers, MRS subject matter experts and a national team of technicians undertaking on-site work.
The Nextgen Group SMC has clearly defined guidelines for service incident management, including escalation procedure.

Tailored solutions

Nextgen Group MRS covers all aspects of an outsourced service while providing flexibility in selecting various components required by your business. The combinations of available service components include:

• Equipment supplied by Nextgen Group or the customer,

• Lease or purchase of network equipment supplied by Nextgen Group

• Secure bundle (where the solution includes an internet connection) or Non-Secure bundle (where the solution does not include an internet connection)

• Manage, monitor and maintain the customer’s WAN including the network equipment.

Nextgen Group will consult with the customer to offer a management solution that best fits their individual business needs

Key features

• End-to-end monitoring and performance management
• Security and change management
• Design, delivery and commissioning
• Equipment supply and maintenance
• Flexible finance options

Key benefits

Flexible and scalable

The Nextgen Group MRS is designed around your business needs today and into the future.

Increased productivity

Reduces customer resources required for wide area network management allowing you to focus on your core business.

Business continuity

Nextgen Group proactively monitors, identifies and diagnoses infrastructure issues to expedite restoration and reduce downtime impact to your business.

Single point of contact

Nextgen Group’s Service Management Centre operates 24x7x365 providing a single interface for support and management of your Nextgen Group network.