Nextgen and Vocus Frequently Asked Questions

Vocus and Nextgen have come together to provide Australian and New Zealand businesses with a true telecommunications alternative that provides enhanced network reach and outstanding customer service.

It’s still early days and there will be many exciting developments to come. We will continue to keep you up-to-date with any changes and to help we’ve outlined answers to some of the early questions.

Does this change either company’s position in the market?

Yes! Together the combination strengthens our position in the competitive market.

Nextgen customers will be able to leverage Vocus’ fantastic Metro and international fibre coverage across Australia and New Zealand and onwards to the US and Asia.

Ownership of Nextgen’s domestic backhaul fibre network completes Vocus’ fibre infrastructure footprint in Australia. The combined entity will be more competitive in the market.

What does the merger mean for Vocus and Nextgen?

Vocus and Nextgen have come together to create one of Australia’s largest business fibre network. . We offer Australian businesses unparalleled customer experience and capability and that’s why we are a true alternative.

Our combined capability includes:

  • 17,000km of Fibre Optic Network
  • More than 5,000+ on-net buildings
  • 20,000+ near-net buildings
  • 19 Data Centres
  • 25 offices, 600 staff across Australia and New Zealand
  • International connectivity throughout Asia and the United States
  • Award-winning Unified Communications
  • Proven leadership in public and private Cloud services

Is there anything my business needs to do differently?

No, there has been no change to your service or account.

What if I buy services from both Vocus and Nextgen? Will I be given a new account manager?

It’s business as usual; any changes to your account manager and points of contact will be communicated in due course.

Will my support contacts change?

No, all support channels remain the same.

Are there any changes to my services?

No. All of your existing Vocus services will remain the same. We will communicate any changes as needed.

Who do I contact if I have more questions?

Please contact 1300 653 351 or if you have any further questions

Are things at Vocus and Nextgen going to be more awesome?

Yes! We’ve got big plans to shake up the market. Keep an eye out for more news as we progress.